This policy applies to products sold by The Sporting Resource. That includes our downloadable products, such as ebooks, session resources and assessment guides, and any printed books sold under our name.

Refunds are made only to the person who made the original purchase, and only to the payment method used at the time. A refund cannot be passed on or reassigned to anyone else.

Our products are sold through two places, and the refund process is different for each.

If you bought from our Gumroad store, we handle the refund ourselves. Gumroad processes the payment on our behalf, but the decision and the money come from us, so please contact us directly using section 15.

If you bought through Amazon, Amazon handles the refund from start to finish and we have no ability to process it for you. You will need to use Amazon's own returns and refunds process through your Amazon account. Contacting us about an Amazon order will unfortunately only delay things.

When you buy something online you normally have 14 days to change your mind and cancel, without needing to give a reason. Downloadable products work slightly differently, because once a file has been downloaded it cannot meaningfully be returned.

At checkout you are asked to agree to getting immediate access to your download, and to confirm that you understand you give up the 14 day cancellation right once that download begins. If you have agreed to that and downloaded the file, the 14 day right no longer applies.

If you have bought a download but have not yet accessed it, and you are still inside the 14 days, you can cancel and we will refund you in full. Section 4 covers what happens when something is actually wrong with the product, which is separate and is not affected by any of this.

Everything we sell must be of satisfactory quality, fit for the purpose it is sold for, and match the description given at the point of sale.

If a file will not open, arrives damaged, is the wrong product, or does not match what was advertised, tell us and we will put it right. In most cases the quickest fix is a replacement file, so we will normally offer that first. If a replacement is not possible, or we cannot provide one within a reasonable time and without real inconvenience to you, you can ask for a reduction in what you paid or for your money back.

This applies whether or not you have already downloaded or read the product. Having opened a file does not remove your right to a remedy when the file itself is faulty.

For Gumroad purchases, send us a request through our contact page and choose Refund request from the subject list. You will receive a copy of your message so that you have a record of when it was sent.

Please include your order or receipt number, the name of the product, and a short description of the problem. If a file will not open, telling us what device and software you were using helps us solve it faster.

We will review and respond within 7 working days. For Amazon purchases, use Amazon's own process instead, as set out in section 2.

Once a refund has been agreed, we will process it within 14 days.

Refunds are issued in pounds sterling to the original payment method. We do not deduct an administration fee or any other charge from the amount refunded. How quickly the money then appears in your account depends on your bank or card provider.

Beyond anything you are legally entitled to, we offer refunds on Gumroad purchases within 30 days of purchase where you are simply not happy with what you have bought.

This is something we choose to offer rather than something we are obliged to provide, and it sits on top of your legal rights rather than replacing them.

Printed books are sold and dispatched through Amazon. Returns, replacements and refunds for those are handled entirely by Amazon under their returns process, including the return of the item itself.

If a printed book arrives damaged or is not what you ordered, raise it through your Amazon account rather than with us, as Amazon holds the order and the payment.

To process any refund we need proof of purchase, which is normally the receipt or order confirmation email sent to you at the time of sale.

We do not need the original card or account details, and we will never ask you for them. If anyone claiming to be us does, please report it to us.

Every product listing tells you what format the file is in, roughly how long it is, and what you need in order to open it. Most of our downloads are PDFs, which will open on any phone, tablet or computer with a standard PDF reader.

If anything on a listing is unclear, ask us before you buy. A short question beforehand saves everyone a refund request afterwards.

Buying one of our downloads gives you a personal licence to use it in your own coaching. It does not transfer ownership of the content, and it does not allow you to resell it, share it publicly, or distribute it to others.

Where you buy through Gumroad or Amazon, their own terms of use apply alongside ours.

Payment details are handled by Gumroad or Amazon under their own privacy policies. We never see or store your card information.

Anything you send to us directly, such as a refund request, is handled by us and covered by our own privacy policy. We use it to deal with your request and keep the record required for our accounts, and nothing else.

If we turn down a refund request and you think we have got it wrong, come back to us and say so. We will look at it again, and if we still disagree we will explain why in writing.

You can also get free, independent advice from Citizens Advice, either through their consumer helpline or their website. For anything bought through Amazon, their own dispute process applies instead.

Nothing in this policy reduces or removes your legal rights as a consumer. Where anything written here appears to conflict with those rights, your rights come first.

The quickest way to reach us is through our contact page, choosing Refund request from the subject list. You will get a copy of your own message back for your records, and we reply within 7 working days.

The Sporting Resource is based in Wales, United Kingdom.

Our normal hours are Monday to Friday, 8:00am to 5:00pm GMT.

We may update this policy from time to time. The version that applies to your purchase is the one that was published on the day you bought, so any later change will not affect an order you have already placed.

This version took effect on 28.07.26 and replaces the policy dated 01.03.24.